Abstract
When the COVID-19 pandemic hit the United States in March 2020, many supply chain companies found themselves facing increased demand, labor shortages, and low capacity. Due to complex relationships in the supply chain industry, it was difficult for ports to manage these challenges and continue to operate efficiently. For ports to successfully navigate these challenges, they needed to implement leadership across all levels. We examined the leadership of Port Tampa Bay to see if Servant Leadership was present. Port Tampa Bay was Florida’s largest port that handled major cargo. Through 2020–2022, the port had not seen any of the congestion and back-up that other ports around the country experienced. Through 20 interviews, this case study shows how Servant Leadership was displayed by leaders throughout Port Tampa Bay, which contributed to their success. Furthermore, the study discusses various ways in which employees also displayed Servant Leadership within their roles.
Recommended Citation
Holland, Laura M. and Dixon, Deirdre
(2026)
"Servant leadership & navigating the COVID-19 Pandemic: A case study on Port Tampa Bay,"
Servant Leadership: Theory & Practice: Vol. 13:
Iss.
1, Article 4.
Available at:
https://csuepress.columbusstate.edu/sltp/vol13/iss1/4
