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Servant Leadership: Theory & Practice

Abstract

In today’s dynamic business environment, organizational change is inevitable, yet with a failure rate of more than 70%, successfully navigating change remains elusive for the majority of business leaders. Effective change management requires more than just strategy, it demands a leadership approach that fosters trust, engagement, and resilience among employees. Servant leadership, with its focus on humility, empathy, and support, offers a powerful framework for guiding leaders and the organizations they serve through transformative periods, and can increase the effectiveness of organizational change efforts. By putting the needs of others first, and aligning leadership actions with values such as patience, compassion, and empowerment, servant leaders can overcome common challenges associated with change. This paper utilizes multiple change models to explore how servant leadership informs organizational change, change resistance, change commitment, and innovation. Additionally, this paper explores the under-investigated aspect of workplace spirituality within change management literature, by examining how Christian perspectives and scriptural insights can be understood and applied to change efforts through the lens of servant leadership in ways that increase practitioner effectiveness and organizational performance.

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