Title

Assessing the relationships among information systems integration, coordination cost improvements, and firm profitability

Document Type

Article

Publication Date

1-1-2017

Publication Title

International Journal of Business Information Systems

Volume

25

First Page

88

Last Page

117

Keywords

External coordination costs, Information systems integration, Internal coordination costs, Profitability

Abstract

Copyright © 2017 Inderscience Enterprises Ltd. This paper used a survey questionnaire approach to obtain results about the roles of bonding cost improvement, internal monitoring cost improvement and external transaction cost improvement in mediating the impacts of internal and external information systems (IS) integration on firm profitability. Results indicate that internal IS integration is significantly associated with external IS integration. Both bonding and internal monitoring cost improvements are significantly impacted by internal IS integration, while external transaction cost improvement is impacted by external IS integration. All three cost improvements are significantly associated with firm profitability. The effect of internal IS integration on firm profitability is mediated through both bonding and internal monitoring cost improvements. Similarly, the effect of external IS integration on firm profitability is mediated through external transaction cost improvement. Furthermore, the link between internal IS integration and profitability is mediated through external IS integration and external transaction cost improvement.

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